Refund Policy

You can request a full refund within 14 days of payment, provided no assessments have been sent from your account during that period.

Sending an assessment is what consumes the service: an invitation puts a scored, benchmarked assessment into a candidate’s hands and cannot be recalled. Once that has happened the payment is not refundable.

• Paid, sent nothing, changed your mind within 14 days — full refund.
• Paid, sent one or more assessments — no refund for that period, but you can cancel so the plan does not renew.
• Past 14 days — no refund, and the same cancellation option applies.

Cancelling stops the next renewal. It does not end your current period: access continues until the period you have already paid for runs out.

Subscriptions renew automatically. Cancel before the renewal date to avoid the next charge — we cannot refund a renewal simply because it went unnoticed, so set a reminder if you are unsure.

This policy covers changing your mind. It does not limit your rights where the service failed — if you were charged incorrectly, could not use what you paid for, or an assessment did not deliver, tell us and we will put it right regardless of the 14 days.

Email admin@keyjordan.com from the address on the account, with the date of payment. We aim to respond within two business days.

Payments are processed by Stripe. The merchant shown on your statement is the entity you contracted with — Key Global Group LLC outside the Middle East and North Africa, Key Jordan for Recruitment Consultancy LLC within it. Approved refunds are returned to the original payment method and can take up to ten business days to appear, depending on your bank.